This status is generated September 24, 2007 00:06.
The current period is September 17, 2007 - September 24, 2007 (1 week)
Current compliance is 99.56%, the goal is 99.00%
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e-Commerce SLA | |
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| This SLA is setup to monitor a web service against agreed upon service quality metrics. All physical and virtual (VMware) technologies that support this SLA are defined as SLOs and monitored below. End-user experience probes are deployed at two locations. This status is generated September 24, 2007 00:06. The current period is September 17, 2007 - September 24, 2007 (1 week) Current compliance is 99.56%, the goal is 99.00% |
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| Trend Analysis: Will not breach at current rate | |
| State | Objective | Description | Weight (%) | Achieved (%) | Expected (%) |
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HQ - Database Server | The database server and its application data is a critical component of this e-commerce service. Monitoring the performance of its functional subsystems and sql query response times in support this SLA is important to ensure continuous SLA compliance. | auto | 99.83 | 99.00 |
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HQ - Web Server | The web server plays the lead role in enabling this e-commerce service. To ensure a satisfactory end-user experience all functional systems that can compromise the web server are being proactively monitored in support of this SLA. | auto | 99.77 | 99.00 |
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Web Response - California | To monitor the end-user's experience with this web service we have deployed URL page load monitors at two locations (Texas and California). The deployed probes exercise the web service just as an end-user would and centrally reports response times. | auto | 100.00 | 99.00 |
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Web Response - Texas | To monitor the end-user's experience with this web service we have deployed URL page load monitors at two locations (Texas and California). The deployed probes exercise the web service just as an end-user would and centrally reports response times. | auto | 100.00 | 99.00 |
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HQ - Network Edge Router | This network router was determined to be most critical as it is the primary entry point for users interacting with this web service. A critical interface is monitored for optimized bandwidth utilization, error status, and operating status. | auto | 100.00 | 99.00 |
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HQ - Application Server (VMware) | The application server is critical for e-Commerce transaction processing. The application server is running on a VMware guest OS. Optimal server health requires monitoring the VM resources, operating system (Windows 2003), and key application processes. | auto | 97.38 | 99.00 |
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HQ - ESX Host Server | The VMware ESX server is running the virtual machine that is hosting the business application. If the ESX server resources are degraded, it could impact the performance of the application server and the overall web service SLA. | auto | 99.95 | 99.00 |